Arabdha Das

Jun 1, 2020

VFS during Covid 19 Lockdown

The long and unprecedented lockdown forced major changes at the operations of most organisations. At VFS we started preparing after the one-day lockdown was announced. After the main lockdown began on March 24, we designed a standard communication and health-hygiene protocol for our staff and also reached out to customers. As the lockdown eased in phases, the VFS ground team kept in touch with each borrower twice daily through telephone or digital channels to ensure that our customers remain safe. VFS staff have engaged with customers in awareness building about COVID 19 and distributed face masks and hand sanitisers to combat the spread of the Coronavirus. While VFS offices were closed, our executives used smart digital tools to continue with the regular training and reskilling exercise, so that we can hit the ground with greater enthusiasm. We are confident to tide over the crisis and play a bigger role in ensuring financial inclusion of India’s poor in the days to come.